SEATTLE/KING COUNTY CLINIC

Descriptions for Select Volunteer Assignments

Go to: DENTAL | GENERAL SUPPORT | MEDICAL | HEALTHCARE RESOURCE | STUDENTS | VISION

The Seattle/King County Clinic is organized in relation to specific services and processes, however organizers have no certain way to gauge the type and quantity of patient needs, or volunteer enrollment and no shows. As such, organizers do their best to honor the assignments selected by volunteers, but reserve the right to change volunteer assignments in the event of a late arrival and/or to help address areas of high demand. Flexibility and group effort ultimately creates the smoothest operation possible. Thank you for your understanding!

If you’re unclear about any part of the registration form (Event Area, Profession/Volunteer Classification, Assignment), please contact SKCClinic@seattlecenter.org or 206.615.1835.

(D) DENTAL

Dental Assisting
Although traditionally performed by a Dental Assistant, the Clinic requires so many volunteers in this area that it is also available to Dental Hygienists, Dental Students, Hygiene Students, Dental Assisting Students and occasionally Nurses, Paramedics and EMTs. While often working chairside with a dentist, the Dental Assisting assignment may also be designated to help with sterilization or x-rays.

Dental Sterilization & Supplies (Dental Experience Not Required)
Help clean and sterilize dental stations and instruments, sort clean tools, and restock supplies that are available for dental professionals. Knowledge of dental instruments can be helpful, but is not required. People in this assignment must have Blood Borne Pathogen training. Training is available online at www.redcross.org. It is also recommended that volunteers should be vaccinated for Hepatitis B.

Dental X-Ray Computer Station (Dental Experience Not Required)
Stationed at a computer that is connected to an x-ray unit, you’ll be responsible for confirming the image was captured correctly then printing and saving the image. Instruction will be provided. This assignment requires intermediate computer skills.

(G) GENERAL SUPPORT

General Support volunteers are critical to the overall operation. General Support assignments do not require healthcare experience, although healthcare professionals are also welcome to fill these roles as their background often provides added benefit.

Dental Area (Dental Experience Not Required)
Help set up or take down the dental area including signs, supplies, chairs and tables. Instruction will be provided, dental experience is not required.

Escort & Waiting Areas (Various Areas)
Each area of the Clinic is assigned a pool of volunteers to serve as Escorts and Waiting Area monitors for that area. The large scale of the Clinic can be a bit confusing for patients to navigate. We want patients to get where they need to go as directly as possible – you will be shown preferred routes including those for patients with disability or mobility issues. Escorts take patients from one station to another within an area or to their next desired location in the Clinic after exiting the area. Waiting Area volunteers greet patients as they arrive, point them to an appropriate seat, track who is next for service, monitor how many people are waiting and the length of wait times. Escorts and Waiting Area volunteers also answer questions and help to create a compassionate experience. Expect to be walking and standing.

Exit Stations (Dental, Medical, Vision)
Before patients leave the dental, medical or vision areas they must check out at the Exit Station. This role confirms that paperwork is complete, processes any referrals that were ordered, and appropriately files the record. Exit Leads will orient and oversee volunteers serving in this assignment. Healthcare experience is not required, but can be a useful skill. Intermediate computer skills are necessary.

Food Service & Preparation
A variety of food service assignments exist. You will work with Ripe Catering to prepare and serve meals to other volunteers. No cooking or serving experience is required. If you sign up for a food preparation assignment, you are encouraged to have a valid Food Handler’s License. This can be obtained online at www.foodworkercard.wa.gov

General Support – As Assigned
The Clinic relies on a pool of volunteers to be flexible throughout the day who can be placed according to where there is the most demand for support and switch between assignments if needed.

General Support – Early AM Patient Line
Patients often arrive late in the evening or early in the morning to try and ensure they get a ticket. Many have heard that they need a ticket to be admitted, but don’t know other details about what to expect. Volunteers in this assignment are the first people that patients encounter and as such they set the stage for a positive Clinic experience. They will interact with patients to share how the Clinic works, give directions, operate patient bag check, and answer general questions patients may have. No special skills are required. Managers in Fisher Pavilion to supervise the activities as well as provide instruction and guidance to volunteers. The Fisher Pavilion is an indoor facility that is heated, well-lit, and guarded by security.

Interpreter
Navigating the Clinic can be confusing, especially if you don’t speak English. We need people to help interpret questions, answers and instructions for patients and to help guide them through the Clinic. We have a high demand for Spanish, Vietnamese, Cantonese and Mandarin. Expertise in medical interpretation is not required. Those who are certified in medical interpretation please select the Profession/Volunteer Classification “Certified Medical Interpreter” in the Healthcare Resource area.

Interpreter – Early AM Patient Line
Please review the “Interpreter” and “General Support – Early AM Patient Line” descriptions to understand this assignment.

IT Support
The Clinic relies on technology to run smoothly, from computers and printers, to network cabling and Wi-Fi connections. We need people with IT experience and technical know-how who can help troubleshoot technology issues, change toner, check internet connections, and more under the guidance of the IT Lead.

Medical Area (Medical Experience Not Required)
Help set up or take down the medical area including signs, supplies, chairs and tables. Instruction will be provided, medical experience is not required.

Patient Records Processing
In the Clinic, patient records are maintained on paper and turned in at the Exit Station before leaving a care area. The records are taken to the secure Records Processing room where volunteers track the services the patients received in the patient registration system. The records are then scanned for electronic storage. Paper records are filed and maintained for the duration of the Clinic and professionally shredded once all records have been completed and confirmed. This assignment can be filled by a volunteer who has at least intermediate computer skills and/or alphabetizing ability. Prior experience with healthcare may be beneficial in reviewing the record in order to accurately track the services provided, but is not required.

Patient Registration
Patient Registration volunteers are the first to interact with patients in KeyArena and help to set the stage for a positive Clinic experience. Volunteers ask the patients background questions, document their responses in the registration system and print the paperwork they need for the day. Volunteers also explain basic information about how the Clinic works and what to expect. On-time arrival is essential if you are scheduled to work in this assignment. Toward the end of the day, the patient registration switches to become the station to schedule patients to return for care to complete treatment on a subsequent day. Orientation and instruction will be provided and interpretation is available to assist with patients who may not speak English. This assignment requires intermediate computer skills, good hearing, and good people skills.  On-time arrival is also essential if you are scheduled to work in this assignment.

Patient Registration & Records Support
Help set up or take down the patient registration area, exit stations and records processing area including signs, supplies and filing boxes. Instruction will be provided.

Supply Sorting (Healthcare Experience Not Required)
Help sort and inventory dental, medical, vision and administrative supplies.

Vision Area (Eye Care Experience Not Required)
Help set up or take down the vision area including signs, supplies, chairs and tables. Instruction will be provided, eye care experience is not required.

Volunteer Check-In
This assignment helps to check-in volunteers, distribute t-shirts, point people in the right direction and answer questions. Volunteers may be stationed behind a table, but will not be seated at all times. Intermediate computer skills, an ability to work pleasantly yet quickly and efficiently among a lot of people, a good sense of direction, and people skills are helpful for this position. On-time arrival is also essential if you are scheduled to work in this assignment.

Volunteer Break Room & Patient Snacks
The Clinic is a long day for both volunteers and patients. Help to keep the volunteer break room and patient snack area stocked with snacks and beverages and ensure participants are getting much needed sustenance.

(M) MEDICAL

Medical Instruments & Supplies (Medical Experience Not Required)
Volunteers help to restock treatment rooms, check-out instruments and generally manage the inventory. Medical supply and inventory experience is useful, but not required. Strong organizational skills are helpful.

Mental/Behavioral Health – As Assigned
Mental/Behavioral Health services are most often provided in two ways. Patients are screened for depression, substance abuse and other conditions upon entering the medical area. This may result in a recommendation for them to visit one of the Behavioral Health suites where professionals will be available for assessment, counseling and referrals. The Mental/Behavioral Health Directors will also assign people to wander among the patients throughout the Clinic, especially in waiting areas, to see if any are exhibiting symptoms of anxiety or other issues that might benefit from support measures to help them manage the experience.

Mental/Behavioral Health – Early AM Patient Line
Mental/behavioral health professionals are needed for the early morning team (also see General Support – Early AM Patient Line). In addition to providing general support and information to patients, professionals will observe them to see if any are exhibiting symptoms of anxiety that might benefit from counseling or additional support measures.

Health Monitor – Early AM Patient Line
Medical professionals such as nurses, paramedics and EMTs are needed for the early morning team (also see General Support – Early AM Patient Line). In addition to providing general support and information to patients, Health Monitors will observe them to see if any are exhibiting concerning symptoms (fever, excessive cough etc.) that may require further examination to ensure they aren’t contagious.

Massage Therapy – Traditional Types for Volunteers
Many volunteers will work 10 hour shifts, be on their feet all day, do a lot of walking or bending over to provide service. Massage therapists are needed in the volunteer break room to provide short (10 – 15 minute) massages using traditional techniques (Swedish, deep tissue, trigger point) to relieve the stress and impacts of this work. A massage might be just the thing that allows a dentist or doctor to work for a few more hours and treat more patients.

Medical Triage
Staffed by nurses, nurse practitioners, physician assistants, or physicians, Medical Triage is the entrance point for the medical area. Here, patients receive a more detailed assessment of their health history and current concerns to help determine what services might be beneficial for them to receive: physical exam, rapid HIV and Hepatitis C testing, foot care, wound care, behavioral health care, acupuncture, chiropractic care, physical therapy, nutrition etc.

Midwife – Women’s Health Support
Clinic policy requires that two healthcare professionals be present during physical exams for the safety of the patient and the volunteers. This assignment fulfills the supporting role to the primary healthcare provider in instances where the patient is pregnant.

Nurse/Paramedic/EMT – As Assigned
The Clinic relies on a pool of nurses, paramedics and EMTs who we can place according to where there is the most demand and switch between assignments, if needed. Assignments may not encompass traditional responsibilities, volunteers may work anywhere from dental sterilization to physical exam support.

Patient Intake
Primarily staffed by nurses, paramedics and EMTs, Patient Intake immediately follows Patient Registration for all patients. This is where their vitals and overarching health history are recorded and it is determined if they are healthy enough to be seen in the dental area if that is one of their priorities. Immunizations are also made available to all patients 18 years of age or older. On-time arrival is essential if you are scheduled to work in this assignment.

Pharmacy – As Assigned
Pharmacy assistance is needed in a number of areas throughout the Clinic including administration and dispensing of medications in the dental and medical areas, review of written prescriptions to confirm they are complete at the dental, medical and vision exit stations and also to educate and counsel patients about their existing medications. Pharmacists and Pharmacy Interns will be oriented and assigned by the Pharmacy Lead.

Physical Exams
Clinic policy requires that two healthcare professionals be present during physical exams for the safety of the patient and the volunteers. This assignment fulfills the role of the primary healthcare provider and may be staffed by MDs, NDs or Nurse Practitioners.

Physical Exam Support
Clinic policy requires that two healthcare professionals be present during physical exams for the safety of the patient and the volunteers. This assignment fulfills the supporting role to the primary healthcare provider.

Physical Exams with Women’s Health
Clinic policy requires that two healthcare professionals be present during physical exams for the safety of the patient and the volunteers. This assignment fulfills the role of the primary healthcare provider and may be staffed by MDs, NDs or Nurse Practitioners. This service includes a complete physical exam as well as a PAP smear. Certified Nurse Midwife support is available for patients who may be pregnant.

Physical Exam with Women’s Health Support
Clinic policy requires that two healthcare professionals be present during physical exams for the safety of the patient and the volunteers. This assignment fulfills the supporting role to the primary healthcare provider. This service includes a complete physical exam as well as a PAP smear.

HEALTHCARE RESOURCE

The Healthcare Resource section is a non-clinical aspect of the Clinic that encompasses critical services, social work and health insurance enrollment being key among them, which can help to connect patients to local resources to provide for their continued care and well-being.

Certified Medical Interpreter
A person who is trained in medical terminology and descriptions to provide accurate interpretation in a clinical setting. In addition to volunteer interpreters, the Clinic is able to provide medical interpretation through the partnership of InDemand Interpreting. Mobile carts provide remote video and audio access to certified medical interpreters who speak more than 50 languages.

Health Insurance Navigator (Certified) 
A person who is trained to provide unbiased health insurance information and enrollment support. Navigators will be stationed in key patient traffic areas throughout the Clinic to provide assistance with health insurance.

Health Insurance Navigator (Certified)  – Early AM Patient Line
In the morning while waiting to receive an admission ticket and gain access to KeyArena, patients are often looking for something to do with their time. This is the perfect opportunity to assist them with their health insurance questions. Also see “Health Insurance Navigator” and “General Support – Early AM Patient Line.”

Social Work – Early AM Patient Line
In the morning while waiting to receive an admission ticket and gain access to KeyArena, patients are often looking for something to do with their time. This is the perfect opportunity to assist them with their social work-related questions and needs. While Social Workers will also be scheduled in KeyArena, often patients are so tired by the end of the day that they don’t have the inclination to stop and explore what resources might be available to them in the community. Also see “General Support – Early AM Patient Line.”

STUDENTS

We welcome student participation, however student spaces are limited and students may be restricted in their type of involvement in patient care. The criteria for student participation varies by discipline.

Please review the chart below to see if you are eligible to sign up in a student capacity.

If your field and/or year of study is not listed, we encourage you to register under the Profession/Volunteer Classification “General Support” so you can still experience the clinic and contribute to serving people in need.

Field (Profession/Classification) Year(s) of Study On-Site Supervisor Required
Dental Assisting Student All No
Dental Hygiene Student All No
Dental Student All No
Dietician or Nutrition Student Dietetic Intern or Master’s Level Yes, one will be assigned on clinic days
Medical Student All No
Nursing Student All No
Ophthalmology Student Final Year Yes, try to plan own otherwise we will assign
Opticianry Student 2nd Year Yes, one will be assigned
Optometry Student Final Year Yes, try to plan own otherwise we will assign
Paramedic Student All No
Pharmacy Student Intern No
Physical Therapy Student All No
Psychology/Mental Health Student Graduate Level Yes, must plan your own
Public Health Student All No
Social Work Student Master’s Level 2nd Year Yes, one will be assigned

(V) VISION

Eye Care Support
Help with sorting, inventorying, distributing prescription eyeglasses and general patient management in December when patients return to pick up their glasses.

Ophthalmic Support
Ophthalmic technicians are needed to assist with screenings, exams and general patient management.

Optical Dispensing
Opticians and opticianry students are needed to assist with frame selection, dispensing of readers and prescription eyeglasses and general patient management.

Optical Pre-Testing
Help with visual acuity screening, auto-refraction and lensometry.

Optometric Support
Optometric technicians are needed to assist with screenings, exams and general patient management.