SEATTLE/KING COUNTY CLINIC 

FREQUENTLY ASKED QUESTIONS

Jump to: GENERAL | VOLUNTEER

GENERAL INFORMATION:

1. When and where will the next Clinic take place?

The Clinic will take place from Thursday, October 26 through Sunday, October 29, 2017 in KeyArena at Seattle Center.

2. What is the Seattle/King County Clinic and who is behind it?

The Clinic is a volunteer-driven, 4-day, October healthcare event in KeyArena at Seattle Center that provides free dental, vision, and medical care to underserved and vulnerable populations. It is a community endeavor led by Seattle Center and produced in collaboration with many partner organizations.

3. Who is eligible to receive services? Is it limited to residents of Seattle and King County?

No, it is not limited to residents of Seattle and King County. The Clinic is targeted at people who are uninsured or under-insured.  The only requirement to receive service is that a person waits their turn in line to get a free admission ticket at the beginning of each Clinic day.

4. I’m interested in volunteering. How do I sign up?

Please sign up on our volunteer roster. Go to seattlecenter.org/volunteers and find the blue CLICK TO SIGN UP button. If there are no Clinic events currently listed (open for registration) for you to select, complete all information on the form except the EVENT section, then SAVE AND SUBMIT the form to be added to the roster. We will send notifications to those on the roster when registration opens and you can select your desired event(s), day(s), and assignment(s), after June 1. 

5. Who pays for the Clinic?

Seattle Center and its non-profit fiscal agent, Seattle Center Foundation, work year-round to raise the money and resources needed to produce the Clinic. The annual base need to produce the Clinic is approximately $750,000. Some of this resource comes from in-kind donations, the other part is needed in cash. Wish this base, the Clinic is able to provide more than $3.5 million in care to patients.

6. Are any of the services billed to insurance, by the healthcare practitioners, or the Clinic?

No. All of the healthcare practitioners at the Clinic are volunteers, and they provide their services without compensation.

7. How can I make a donation?

Thank you for considering a donation – any amount helps! Donations can be made at seattlecenter.org/skcclinic by clicking the yellow DONATE button in the upper right-hand corner of the page.

8. I have equipment and supplies that I would like to donate. How can I do that?

Please email SKCClinic@seattlecenter.org and let us know what you have available, in what quantity, and in what condition so we can evaluate whether it is something that we can use at the Clinic. 

9. I was a patient in 2014, 2015, and/or 2016. How do I get a copy of my healthcare records?

Visit seattlecenter.org/patient-records to download the appropriate form respective to the year(s) you attended. Complete and submit the form according to the instructions provided.

10. I have a current healthcare need, do you know of other places that can help?

Yes, please go to seattlecenter.org/patients to find lists of other healthcare resources by county in Washington State.

11. Where can I learn more about the Clinic? 

Visit our homepage at seattlecenter.org/skcclinic to read our Final Reports, view videos, or find links to other media stories. You can also visit our Facebook page.

VOLUNTEER INFORMATION:

12. I’m interested in volunteering. How do I sign up?

Please sign up on our volunteer roster. Go to seattlecenter.org/volunteers and find the blue CLICK TO SIGN UP button. If there are no Clinic events currently listed (open for registration) for you to select, complete all information on the form except the EVENT section, then SAVE AND SUBMIT the form to be added to the roster. We will send notifications to those on the roster when registration opens and you are able to select your desired event(s), day(s), and assignment(s), after June 1.

13. I volunteered last year, do I need to register again?

Yes and no. If you previously signed up online through seattlecenter.org/volunteers then you do not need to complete the entire online registration form again. However, you will need to log in and select which event(s), day(s), and assignment(s) you want this year. Available after June 1. 

To select your event(s), day(s), and assignment(s), click the blue CLICK TO SIGN UP button. Once you’ve been redirected to the registration page, click the red button at the top to login with your username and password. You will be taken to a dashboard where you can click to UPDATE your personal information, REGISTER for a specific even, EDIT an existing registration, or CANCEL your even participation entirely.

14. I followed the instructions on the registration page to login and retrieve my information, but it’s not working. What do I do?

We prefer that you don’t fill out and submit a completely new registration. Instead, please contact SKCClinic@seattlecenter.org or 206-615-1835 for help. We can tell you your username and reset your password.

15. I signed up to volunteer, but I never heard back from anyone.

If your online registration was saved and submitted (at the very end of the registration page) you should have received an email confirmation (and a text confirmation if you signed up for that option) immediately following your submission. Please be sure to check your SPAM folder and add SKCClinic@seattlecenter.org to your safe senders list. If you still can’t find it, please contact SKCClinic@seattlecenter.org or call 206-615-1835. 

16. What is the length of a day/shift for volunteers? What time do I have to arrive?

It will vary according to the assignment, but for some assignments the day is not broken into shifts because it impacts efficiency and reduces the numbers of patients that can be served. The full length of a shift (start/check-in time — end time) is shown next to each assignment in the online registration system.

The Clinic itself begins admitting patients to register at 6:30 AM and generally lasts until 6 PM. Volunteers are also needed to help with preparation, set up, take down, and wrap-up in the days and weeks before and after the Clinic. These opportunities often have shorter hours. 

17. Can I volunteer for more than one shift in a day?

Yes. The registration system, however, does not allow you to select more than one shift a day. Instead, just sign up for the first shift that you can attend and then plan to stay on for the second shift. We’re always glad to accommodate volunteers who want to continue working. 

18. I want to see, change, or cancel my registration. How do I do this?

Go to seattlecenter.org/volunteers and find the blue CLICK TO SIGN UP button, this takes you back to the registration page. Follow the instructions at the top of the page.

Click the red button at the top of the page to login with your username and password. You will be taken to a dashboard where you can click to UPDATE your personal information, REGISTER for a specific event, EDIT an existing event registration, or CANCEL your event participation entirely. 

Be sure to click SAVE AND SUBMIT at the end of the registration form. If you are having problems, please email SKCClinic@seattlecenter.org or call 206-615-1835. 

19. What is the wait list in volunteer registration?

If your preferred assignment is full, you may see a wait list option. If you join the wait list and are moved from it into a vacant assignment, you will be notified of the change by email. Please note, if you are only on the wait list and are not moved into a vacant assignment, then you are not scheduled to participate

If you select the wait list you can also (not required) choose an alternate assignment in case a vacancy in your preferred assignment doesn’t become available. In this case, you are officially scheduled for the alternate assignment and we are planning on you to fill that role. If an opening in your preferred assignment becomes available and you are pulled from the wait list, you will automatically be canceled from your alternate assignment and notified of this change via email. 

20. I am not a licensed healthcare professional. Can I volunteer?

Yes! We need over 300 “general support” volunteers each day of the Clinic to help with patient registration, food service, escorting patients, managing lines and waiting areas, providing interpretation, etc. Don’t forget the preparation, set up, take down, and wrap-up needs in the days and weeks before and after the Clinic. 

21. I am licensed in a state other than Washington. Can I still volunteer?

Yes, by law U.S. licensed healthcare practitioners from out-of-state can volunteer for up to 30 days per year at free health clinics or events. Volunteers must read and complete this Washington State Department of Health online attestation form no less than 10 working days before the event: https://fortress.wa.gov/doh/opinio/s?s=VOLATT

22. I’m studying to be a healthcare professional, but I’m still in school. Can I volunteer?

Yes, we welcome student participation, however student spaces are limited and students may be restricted in their involvement in patient care. The criteria for student participation also varies by discipline. Disciplines include dentistry, dental hygiene, dental assisting, medical, nursing, pharmacy, ophthalmology, optometry, opticianry, behavioral health, nutrition, and social work. You’ll find more details on the volunteer registration site accessed through seattlecenter.org/volunteers.

23. Can I volunteer with a group of friends or colleagues?

Yes, many groups or offices volunteer on the same day. Each person must register individually. Where you are scheduled to work may differ according to the assignment you are filling, but there will be opportunities for you to interact with your friends and colleagues during the day. List your organization/employer in the registration system so we know you’re there together. 

We welcome having healthcare professionals work with your regular team (i.e. dentists who want to work chairside with hygienists and dental assistants from your office). You each need to register individually, but you can indicate if you plan to work directly with someone from your office. Also list your organization/employer in the registration system so we know what team you’re with. 

24. I’m a staff member of a partner organization. Do I still need to sign up? 

Yes. Regardless of compensation status from your organization, you are still considered a volunteer by the Clinic and will need to complete the same registration process as other volunteers. 

25. I can’t make it to all four days of the Clinic, can I still volunteer?

Yes. We ask that you volunteer for at least one full day/shift–additional days are optional, but keep in mind that we need a lot of volunteers! Please encourage friends and colleagues to participate too. Don’t forget the preparation, set up, take down, and wrap-up needs in the days and weeks before and after the Clinic. 

26. Can my child come and/or volunteer with me?

For legal reasons, all volunteers must be at least 18 years of age. If your child meets this age limit and wants to come with you, s/he must register as a full-fledged volunteer. Depending on circumstances we may be able to place you in related assignments, but we cannot make any guarantee that you will be able to work together. 

27. What is a General Support volunteer? What will I be doing if this is my role?

General Support volunteers are instrumental in the operation of the Clinic. You may select assignments such as patient registration, patient escort, waiting area monitor, volunteer check-in, paperwork processing, supply restocking, etc. We also have a pool of volunteers called General Support As Assigned who we place in assignments on the day of the Clinic according to where people are most needed. In this capacity, you may be moved into a few General Support assignments throughout the day.

We also need help during preparation, set up, take down, and wrap-up in the days and weeks before and after the clinic. Special skills and/or ability to list heavy objects are not required. You might help sort and inventory supplies, assemble kits or mailings, lay out instruments, put up signs, etc.

If you are a healthcare professional who is unable to work in a clinical capacity, or if assignments in your field are full, you are more than welcome to volunteer in a General Support capacity. Your healthcare expertise often proves useful even in these assignments. You can learn more about some of these assignments here: https://seattlecenter.org/assignments.

28. What is involved in the early morning assignments?

Early morning volunteers are the first people that patients encounter and as such they set the stage for a positive Clinic experience. Beginning at 12:30 AM, the Fisher Pavilion will open for patients to take shelter and get in line. If you are a General Support volunteer you will be answering patient questions, providing information about what patients will experience during the Clinic, giving directions, monitoring the waiting area, distributing snacks and water, helping with bag check, etc. If you are a healthcare professional, you will be monitoring patients for any conditions or circumstances that may need to be addressed before entering the Clinic.

For Health Insurance Navigators, Social Workers, and other community resource providers, this is when you will have the most captive audience. Patients have time on their hands while waiting for admission to the Clinic. Once inside, the wait times and treatment can take their toll and patients may be less inclined to sit with you to explore resources that are available to them. 

Seattle Center staff and security are onsite to manage the early morning operation overall. Food and drinks will be provided for early morning volunteers.

29. Where can I learn more about the different volunteer assignments?

Find more information about assignments here: https://seattlecenter.org/assignments

30. I’m a healthcare professional, so why do I also see General Support assignments listed in the volunteer registration?

We make General Support assignments open to any volunteer. Sometimes assignments for healthcare professionals may be full, or maybe you prefer not to work in a clinical capacity but would still like to participate in the Clinic. In other cases such as set-up, since we’re not treating patients on those days, your profession isn’t needed. However, your capable hands and even healthcare expertise are still very useful in a General Support capacity.

31. Do I need to buy professional liability (malpractice) insurance for this event?

It is up to each individual practitioner to ensure they have, or that they secure, malpractice insurance that covers their work in the Clinic. 

Patients will sign a liability waiver that helps to protect all volunteers. The Washington State Good Samaritan Law also indemnifies licensed healthcare providers who are volunteering their services without expectation of compensation in community healthcare settings from civil liability, other than act or omissions constituting gross negligence or willful misconduct.

This Clinic is an approved mission of the Public Health and Medical Reserve Corps, and members who volunteer will be covered under that program. 

If your current malpractice insurance doesn’t cover you in this setting, many U.S. licensed healthcare professionals can apply for free malpractice insurance, paid for by the Department of Health, through the Volunteer and Retired Providers Program. Seattle/King County Clinic is an approved site. Applications must be submitted by October 9, 2017. Details at https://wahealthcareaccessalliance.org/volunteers

32. I’m a healthcare professional. If I volunteer at the Clinic, do I have to provide patient follow-up care?

No. We are seeking Washington State providers willing to see patients who require urgent follow-up care (free or sliding-scale), but as a volunteer at the Clinic you are not obligated to provide follow-up care. 

Any Washington State provider who is willing to take Clinic referrals, whether or not they volunteer at the Clinic, should contact SKCClinic@seattlecenter.org.

33. If I volunteer, can I also attend the Clinic as a patient?

Yes, but not on the same day. If you choose to come on a different day, you must pursue the same process as any other patient by waiting in line to get a ticket, etc. Please be sure you are not wearing your volunteer t-shirt, badge, or any other items that make you look like a volunteer. Volunteers will not be given admission tickets, registration paperwork, or any services dedicated for patients. 

34. Will I need to bring my own food?

No, all volunteers at the Clinic will be fed meals and snacks. If you have special dietary needs, you may choose to bring your own good as we may not be able to meet those needs.

35. Is lodging available? 

Yes, we will arrange for group rates at nearby hotels. We will also track people who have, or are looking for, roomshare options. The more up-to-date information is available at seattlecenter.org/volunteers

36. Will there be security?

Yes, there will be both police and campus security onsite. Still, we ask that volunteers leave valuables at home. Only bring with you what is absolutely necessary, maintain important items on your person at all times for safekeeping. Parking garages are also monitored, but to help prevent break-ins please keep items out of sight. We are not responsible for lost, stolen, or damaged possessions.

37. What else can I expect as a volunteer?

Past volunteers have declared this experience to be fun and rewarding, we hope you’ll agree!

Volunteers will receive orientation materials via email (also available online at seattlecenter.org/volunteers) a few weeks prior to your participation. This will address everything from how to get here, area hotels with group rates, the location for free volunteer parking, when and where to check-in, what to bring, as well as information specific to your volunteer assignment. Please be sure to read through these materials even if you volunteered last year as information may have changed. We want you to be fully informed about what to expect before arriving. 

Short onsite orientations will be given by area Directors or Leads at the start of each day. For some areas, you are only required to attend the onsite orientation on the first day that you participate in that area of specific assignment. After that, you’ll need to check in with the Director or Lead each day so they know you’ve arrived, but you won’t need to sit through the complete orientation again. Check with your Director or Lead about whether you need to attend the onsite orientation on subsequent days.

Late cancellations and no shows impact the number of patients we are able to serve. If you discover that you are unable to participate, please be sure to cancel your registration online or contact us as soon as possible so we can find someone to fill your assignment.